Skip to content
  • Home
  • Features
    • Matrix Framework
    • Matrix One
    • Plugin Toolkit
    • Matrix Library
  • Templates
  • Support
  • Pricing
  • Home
  • Features
    • Matrix Framework
    • Matrix One
    • Plugin Toolkit
    • Matrix Library
  • Templates
  • Support
  • Pricing
  1. Support

Support

How can we help?

Everything you need to get the most out of Matrix Framework — clear documentation, quick answers, and real human support straight from the developer, 7 days a week.

 

Documentation

Browse step-by-step guides for every Matrix feature, from setup to advanced tools.

Jump to docs →
 

FAQ

Quick answers to the most common questions about products, pricing, and compatibility.

Read the FAQ →
 

Email Support

Stuck on something specific? Reach the developer directly — no chatbots, no call center.

Contact support →

Documentation

Start with the basics, then dive into the framework core. Every feature has its own guide.

 

Getting Started

The essentials to set up your site
  • Overview
  • Default vs Custom Template
  • How to upload images
  • How to insert a logo
  • How to display a hero section
  • How to add Google Fonts
  • Using Font Awesome Icons
  • Updates Guidance
 

Issue reports

Symptoms, affected products, workarounds, and fix status
  • Chrome tab freeze — WOW Fold / Flip / Skew (Plugin Toolkit & Matrix One)
 

Framework Core

Every tool and feature, in depth
  • Install Matrix Framework
  • Matrix Config
  • Admin Menu
  • Matrix UI Design
  • Style Editor
  • Color Picker
  • Config Classes
  • Module Navigator
  • Helper Classes
  • Matrix Variables
  • Custom Modules
  • Fluid Sections
  • Page Builder
  • One Page Navigation
  • Multilingual Navigation
  • Mega menu
  • Template Selection
  • Matrix Library
  • Add-ons
  • Global Settings
  • Custom CSS
  • Site Health
  • Animations
  • Safe Mode
  • Admin Tools
  • Changelog

 

Email Support

Can't find the answer in the docs or FAQ? Send a message and you'll hear back from the developer directly — high-quality, knowledgeable help, 7 days a week.

Tip: If you're reporting a problem, include your website URL and as much detail as possible so it can be solved faster.

Contact  form

 
Holiday notice: From 1–30 August I will be unavailable for new installations, support, and updates. You are welcome to leave a message — I will respond after my return.

Note: Please fill out the fields marked with an asterisk.


Get started
Gobal colors
  bg-primary
  bg-primary-light
  bg-primary-dark
  bg-secondary
  bg-secondary-dark
Template colors
  body
  top-header
  top-header-inner
  header
  header-inner
  navigation-inner
  navigation color
  dropdown background color
  content
Footer Styles
  background
  text color
  link color
  horizontal line
Buttons
  style 1
  style 2
  style 3
  text color
Mobile navigation
  background color
  navigation color
Other elements
  social icons
  top header border
  header border
  nav inner border
  footer border
 
Template configurations
 
has-sticky-logo has-large-header primary-font has-center-nav has-header-blur no-shopping-cart
 
Top header inner
 
 
 
Header inner
 
 
 
Navigation inner
 
 
 
Navigation styles
 
size-15 weight-400 color-nav
 
Sub-menu (breadcrumbs) styles
 
size-15
 
Mobile Navigation styles
 
size-30
 
Content styles
 
form-white
 
Footer styles
 
o-form has-thin-border has-border-style-solid has-border-top has-footer-border-color
 
Footer background image
 
 

 

Typography

Heading H1
weight-400
 
Heading H2
weight-400
 
Heading H3
weight-400
 
Body text (p, table, td)
 
 
Buttons
weight-400
 
 
Advanced settings
 
Custom CSS

#cc-inner .my-class {

color:#f0f0f0;

}

/* MATRIX-CUSTOM-MODULES-START */

#cc-m-7792741551 h1, #cc-m-7792741551 h2, #cc-m-7792741551 h3 {font-size:20px !important;}

#cc-m-7792741851 h1, #cc-m-7792741851 h2, #cc-m-7792741851 h3 {font-size:20px !important;}

#cc-m-7792930551 h1, #cc-m-7792930551 h2, #cc-m-7792930551 h3 {font-size:20px !important;}

#cc-m-12388126494 h1, #cc-m-12388126494 h2, #cc-m-12388126494 h3 {font-weight:600 !important;}

#cc-m-12388126494 h1, #cc-m-12388126494 h2, #cc-m-12388126494 h3 {font-size:40px !important;}

/* MATRIX-CUSTOM-MODULES-END */

/* MATRIX-GLOBAL-SETTINGS-START */

:root {

--content-width: 1170px;

--special-pages-content-width: 900px;

}

/* HAMBURGER-BAR-START */

:root { --hamburger-btn-background: transparent; --hamburger-btn-bg: transparent; --hamburger-btn-bg-active: transparent; }

/* HAMBURGER-BAR-END */

#cc-inner #hs-container .j-formnew input[type='submit'],

#cc-inner #hs-container input.submitUser,

#cc-inner .hs-button,

#cc-inner .j-calltoaction-link,

#cc-inner input.cc-checkout-btn,

#cc-inner a.cc-shop-addtocard {

padding: 14px 35px !important;

border-radius: 8px;

}

/* MOBILE-FULLWIDTH-BUTTONS-START */

@media only screen and (width <= 746px) {

#cc-inner #hs-container .j-formnew input[type='submit'],

#cc-inner #hs-container input.submitUser,

#cc-inner .hs-button,

#cc-inner .j-calltoaction-link {

width: 100% !important;

margin: 5px auto 0 auto;

box-sizing: border-box;

text-align: center !important;

}

}

/* MOBILE-FULLWIDTH-BUTTONS-END */

/* MATRIX-GLOBAL-SETTINGS-END */


Note:
All changes made here will be applied to your entire website.
Matrix Framework
draggable-logo

Matrix Framework

Build faster, smarter, and more flexible Jimdo websites.

has-right-col-border

Products

Matrix Framework

Matrix One

Matrix Plugin Toolkit

Resources

Support

Matrix Academy

FAQs

Changelog

Community

Showcase

Marketplace

Blog

Archive


About | Privacy Policy | Cookie Policy | Sitemap | Withdraw contract
Created with Jimdo
Log in Log out | Edit
  • Scroll to top
Close